Hospital call center management solution

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Scope

HOPPEN provides to its clients, within the framework of a concession or contracted services, with a phygital call center management solution.

This offer includes :

  • Providing with qualified receptionists/hostesses
  • Commissioning of an IVR (Interactive Voice Response) system with voice recognition
  • Implementing messaging systems, appointment scheduling, sending announcements, etc.

*Available according to markets

A personalised call center

The hospital call center management service is made up of qualified receptionists/hostesses, usually accompanied by an IVR system with voice recognition, whose mission is to guide and assist patients and visitors by phone

This hospital call center helps to regulate the flow of calls and thus reduce waiting time, which increase patients satisfaction through personalised support

Benefits for patients

  • Decreased waiting time
  • Increased availability
  • Dedicated person for phone assistance
svg+xml;charset=utf - Hoppen solutions de gestion pour hopitaux
svg+xml;charset=utf - Hoppen solutions de gestion pour hopitaux

Benefits for the Center

  • Increase on core business focus
  • Enhanced calls flow
  • Optimise reception areas – single point
  • Serviced human resources management
  • Budgetary saving

Why choose this call center service ?

  • Increase patient satisfaction
  • Reduce waiting times
  • Enhanced calls flow
  • Leverage on admission staff
  • Customize patient’s assistance and admission