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Protection of personal data


HOPPEN is a business name of TELECOM SANTE

The purpose of this personal data protection policy (“Personal Data Protection Policy”) is to inform prospective customers and suppliers of the processing of personal data by HOPPEN and of their rights in this regard in the context of its contractual relationship with its prospective customers and suppliers.

The Personal Data Protection Policy is accessible from the Website :

It may be modified to take into account, in particular, the evolution of the processing of the Data implemented and the applicable leglisation. Therefore, our suppliers and prospects are invited to take note of any new version made available by HOPPEN.

The Data controller and the persons concerned by this Personal Data Protection Policy

HOPPEN is responsible for the processing of Data, as a professional offering healthcare institutions support in their digitalization, HOPPEN is subject in this capacity to the obligations imposed by the regulations in force in France and within the European Union regarding personal data in particular Regulation (EU) 2016/679 du 27 Avril 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“RGPD”).

The persons concerned by the processing of Data are suppliers and prospects, including in particular Internet users browsing the Site (“the users”).


The expression “personal data” means any information that can identify a person directly, such as first and last names, or indirectly, such as an IP address, social security number or personnel number (“the Data”).

Processing of Data means any operation performed or intended to be performed directly or indirectly with the Data, such as collection, recording, organization, storage, modification, consultation, use, transmission, dissemination or otherwise making available, reconciliation of linking, limitation, or destruction, etc.

Data collected and processed

Data You provide to Us :

HOPPEN collects Data directly from its prospects, via forms accessible from the Site, during events. This Data is updated directly with the users. In this regard, Users agree to communicate to the marketing department any update of such Data without delay.

In addition, email exchanges are likely to be recorded and kept in order to improve the quality of our customer service and to train our employees

Cookies :

What are cookies ?

Cookies are small text files that are used to store small pieces of information. Cookies are stored on your device when the website is loaded on your browser. These cookies help us to :

  • Make the website work properly
  • Make the website more secure
  • Provide a better user experience
  • Understand how the website works
  • Analyse what works and what needs to be improved

How do we use cookies ?

Like most online services, our website uses first-party and third-party cookies for a number of reasons.

First-party cookies are primarily necessary for the website to function properly and do not collect any of your personally identifiable information.

Third-party cookies used on our website are primarily used to understand how the website works, how you interact with our website, to ensure the security of our services, to provide advertisements that are relevant to you and, in the aggregate, to provide you with better and improved user experience and to expedite your future interactions with our website.

The cookies used on our website are grouped into the following categories :

  • Performance
  • Necessary
  • Functional
  • Analytics
  • Advertising
  • Preferences

You can manage your cookie preferences by clicking on the “Settings” button :  [cookie_settings]

And enabling or disabling the cookie categories on the popup according to your preferences.

If you decide to change your preferences later in your browsing session, you can click on the “Privacy and Cookie Policy” tab on your screen. This will redisplay the consent notice allowing you to change your preferences or withdraw your consent entirely.

In addition, different browsers offer different methods for blocking and deleting cookies used by websites. You can change your browser settings to block/delete cookies. To learn more about how to manage and delete cookies, see,


Basis of treatment

When the Data of a prospect or supplier are processed by HOPPEN, only the Data necessary for the purposes of the processing are processed.

The basis for such processing is as follows :

  • Compliance with legal obligation
  • The execution of a contract
  • Legitimate interest
  • Your consent

In addition, the Data whose collection is mandatory are identified as such (e.g. by an asterisk in the forms)

Who can access your Data ?

The Data collected is accessible within HOPPEN by the departments responsible for the management of the various processes concerned. Access to the Data is strictly reserved to persons who need to have access to it in the context of their mission within HOPPEN.

HOPPEN’s employees who are required to handle personal data have signed confidentiality agreements in order to ensure compliance with the GDPR. The next table specifies for each purpose the persons and services of HOPPEN that may have access to the Data concerned by the processing in question.

Summary table of purposes, Data processed, basis for processing, retention period

The table below summarizes all Data processing by specifying for each purpose : the Data concerned, and the persons/services accessing these Data.

If you have an account and you connect to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

svg+xml;charset=utf - Hoppen solutions de gestion pour hopitaux

Recipients and transfers of this Data

For certain purposes, HOPPEN uses third-party services. HOPPEN imposes strong obligations on these service providers with respect to the processing, confidentiality and security of the Data to which they have access. HOPPEN may also be required to communicate the Data to third parties in certain specific cases :

  • If HOPPEN contemplates the sale of a business or assets (including the sale of the business carrying on such business or owning such assets), the Data may be disclosed to the acquirer and to potential acquirers in the context of an audit including their advisors.
  • If all or part of HOPPEN’s assets are acquired by a third party, the Data will be one of the transferred assets. The Data will be processed by the acquirer who will act as the new data controller and its data protection policy will then govern the processing of the Data.
  • If HOPPEN is required to disclose or provide access to the Data to comply with a legal obligation or court order, or to enforce or apply the Service Agreement or any other circumstances, or to protect the rights, property or safety of HOPPEN, its customers or employees; If the law permits such transfer by HOPPEN.

HOPPEN does not sell the Data to third parties

Duration of Data Retention

Prospective customers’ Data are deleted within 3 years of their collection or last contact with them. In general, the Data is only kept for the time necessary to achieve the objective pursued at the time of its collection and in accordance with the recommendations of the CNIL and in compliance with legal obligations, in particular accounting and tax.

Exercise of Rights

In the context of the processing of Data carried out by HOPPEN, users have the right :

  • To obtain access to/ a copy of their processed Data
  • To obtain rectification of the Data
  • To obtain the deletion of all or part of the Data when the Data :
    • Are no longer necessary for the purposes for which they were collected
    • Are based exclusively on consent
    • Are subject to a request for opposition
  • To object to the processing of his/her Data
  • To obtain the limitation of the processing, temporarily, when the accuracy of the Data is disputed, when the User has objected to the processing, when the Data are no longer necessary to HOPPEN but are still necessary for the establishment, exercise or defense of legal claims.
  • To unsubscribe or to object to the receipt of commercial prospecting messages at any time by clicking on the “Unsubscribe” link in any email or communication sent by HOPPEN.
  • To withdraw his or her consent at any time in the case of processing based on consent.
  • To obtain the portability of his Data when the processing is based on consent and the processing is carried out by automated processes.
  • To provide instructions on the fate of their data post-mortem
  • To file a complaint with the CNIL via its website :


To exercise his or her rights or to ask any questions relating to this Personal Data Protection Policy, any person may simply send a request to the following address :


8 Square du Chêne Germain, 35510, Cesson-Sévigné