Customer success management

Experts in customer success management

HOPPEN has hired experts in customer success management to complement your support.

Our teams support you in the use of our solutions, the integration of digitalization and ensure your satisfaction

As a dedicated contact person, my job is to help our customers get to grips with the digital solution.
This involves several tasks : training, following up their requests to support, up-selling and renewals.
The collaboration with all the departments makes this job exciting.

Marie Moinet

Customer success manager

Geographic area : Paris; Ile de France, North and Rennes

I work with a portfolio of clients in the after-sales service, for whom I am the dedicated contact person at HOPPEN.
My main tasks are to support customers in using our solutions, to help them integrate digitalization into their establishments, to ensure their complete satisfaction and to build their loyalty.

Valérie Masson

Customer success manager

Geographic area : West and East of France

My role is to ensure the success of the commercial relationship between the customer and HOPPEN’s solutions. At the heart of the customer relationship, i pursue a dual objective : satisfaction and loyalty. I ensure that the customer’s requirements and needs are always met. A CSM is looking for ways to improve to ensure a satisfactory experience.

Loic Sauvage

Customer success manager

Geographic area : South-east and South-west of France

Would you like to know more ?

All our teams are at your disposal to help you with your project. Contact one of our experts for more information and advice.