Customer support service

Customer support service

As Director of Customer support, his mission is to ensure that patients, their relatives, nursing staff and institutions that call on our service find an attentive ear for their technical or user support needs.
As a support manager, he coordinates the needs and tools of his entire area under the direction of Operations.
In addition, there is a customer relations part on the technical aspects and setting of the solutions which is changing on a daily basis.

Maxime Baillieu-Limos

Director of Customer Support

As a member of the support team, he his responsible for following up on customer request for support, managing returns, sending materials and providing level 2 support

Mickaël Genty

Level 2 Technician

Within the support team, Adrien is a level 1 and 2 technician and his main mission is to provide one or more solutions to a problem that a user may encounter.
He can regularly intervene on different sites to install equipment or carry out maintenance.
During his interventions, he participates in the constitution on a common knowledge base for the use of technical support.

Adrien Fontaine

Level 2 Technician

Within the support team, her main mission is to handle requests for remote intervention and/or by an external service provider to provide solutions for TVs, smartphones, antennas, networks, etc. More broadly, she deals with all incident requests, after-sales service, invoicing, planning of interventions, organisation of logistics, in direct relations with customers and colleagues on the sites, customer and external service provider invoicing, follow-up, updating of databases, etc..

Nurcan Ketan

Technical advisor

Within the support team, Talitha is a level 1 technician and her main tasks are to assist users of HOPPEN’s products and find solutions in case of difficulties or problems.

Talitha Bosch

Level 1 Technician

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