HOPPEN group teams of experts are passionate about their work.
The human factor is not only a value within the group, all our experts share this value
Patient Services Department
As Director of Patient Services, his main mission is to support our partners and healthcare establishments in improving the Patient Experience by providing patients with comfort and peace of mind throughout their stay.
The Patient Services department reviewed feedback from the field (from patients and healthcare establishments), analyses it, and discusses it with the other Group divisions in order to ensure efficiency in the services delivered today and those of tomorrow.
The Patient Services department reviewed feedback from the field (from patients and healthcare establishments), analyses it, and discusses it with the other Group divisions in order to ensure efficiency in the services delivered today and those of tomorrow.
Aurélien Thibault
Director of Patient Services
As part of the patient services management team, his main mission is to ensure the proper execution of public service concession contracts.
He act as a link between HOPPEN’s Group various departments and the client health establishments in order to meet patients’ expectations and needs.
What is most important to him is to be close to our teams on site to enable them to provide a quality service to the patients, their families and their carers who place their trust in us
He act as a link between HOPPEN’s Group various departments and the client health establishments in order to meet patients’ expectations and needs.
What is most important to him is to be close to our teams on site to enable them to provide a quality service to the patients, their families and their carers who place their trust in us
Julien Mey
Regional manager for the East
As part of the patient services management team, Patrick’s mission is to guarantee quality services, the best possible welcome for users, to animate the team leaders to achieve qualitative and quantitative objectives, to work on the renewal of existing contracts and to offer new services to improve the patient experience.
It is through the competence of our on-site teams and the related animation that the regional manager can develop and grow the objectives
It is through the competence of our on-site teams and the related animation that the regional manager can develop and grow the objectives
Patrick Magnaval
Regional manager for Center-East
As part of the patient services management team, Arthur is in charge of concierge services.
He defines and leads the offer for patients and hospital staff.
He is committed to providing the best possible service to patients before, during and after their stay.
He helps the teams on a daily basis to deliver a personalised and attentive service.
He is also working on the concierge service of the future in cross-functional projects by imagining a more digital offer, total support or by adapting the offer to all types of establishments
He defines and leads the offer for patients and hospital staff.
He is committed to providing the best possible service to patients before, during and after their stay.
He helps the teams on a daily basis to deliver a personalised and attentive service.
He is also working on the concierge service of the future in cross-functional projects by imagining a more digital offer, total support or by adapting the offer to all types of establishments
Arthur De Verthamon
Head of Concierge Services
As part of the Patient Services management team, his missions consist of listening to his customers, at the operational level, with our partner healthcare centers and of course the direct users of our solutions.
He has to offer them solutions that facilitate, optimise and sustain their operations and experiences.
He has to offer them solutions that facilitate, optimise and sustain their operations and experiences.
Laurent Martinez
Regional manager for South-East
As part of the Patient Services management team, Mikaël’s mission is to guarantee quality services, the best possible welcome for users, to lead the team managers to achieve qualitative and quantitative objectives, to work on the renewal of existing contracts and to offer new services to improve the patient experience.
It is through the competence of our on-site teams and the related animation that the regional manager can develop and grow the objectives.
It is through the competence of our on-site teams and the related animation that the regional manager can develop and grow the objectives.
Mikaël Mauger
Regional manager for North and Ile de France
Commercial department
As Sales Director, Romuald is a consultant and expert in the field of Digital Solutions and patient services. He works on patient support for the management of healthcare centers and has been accompanying HOPPEN in its growth since 2016
Romuald Huon
Sales Director
As part of the commercial team, Dimitri is specialised in assisting public hospitals wishing to modernise their equipment, multimedia and hospitality services for patients.
He will be your sales contact for the French North regions.
With his experience in these areas, he will be able to help you in your reflection and your renewal strategy
He will be your sales contact for the French North regions.
With his experience in these areas, he will be able to help you in your reflection and your renewal strategy
Dimitri Leibovici
Sales Manager North : Public sector
As part of the commercial team, Patrick is an expert in the private sector, defining, leading and supervising the sales strategy.
The challenge is what motivates him day after day.
The opportunity to provide satisfaction to the various customers and meet their needs and a daily relational exercise.
He proposes interconnections with the HIS present in the structures in order to give them flexibility and efficiency to the care teams.
The challenge is what motivates him day after day.
The opportunity to provide satisfaction to the various customers and meet their needs and a daily relational exercise.
He proposes interconnections with the HIS present in the structures in order to give them flexibility and efficiency to the care teams.
Patrick Segura
Sales Manager North and West : Private sector
Within the commercial team, Laure is in charge of the management of the commercial website as well as the management of the communication around this website. She is also in charge of customer testimonials and CRM management. Finally, she supports the sales team for all other missions.
Laure Lefebvre
Digital Customer Relationship Assistant
As part of the commercial team, Sophie is an expert in assisting clients with their digitalization projects.
Sophie is an advisor for national referencing through framework agreements. She takes on challenges every day, and shares her experience with the team.
Being a sales representative means being able to listen and adapt to all types of situations to advise customers and guide them towards the best solution while creating a relationship of trust.
“To live each day a beautiful personal experience favoured by the exchange, the respect, the motivation, the success and the possibility of realizing oneself fully in a fascinating job”
Sophie is an advisor for national referencing through framework agreements. She takes on challenges every day, and shares her experience with the team.
Being a sales representative means being able to listen and adapt to all types of situations to advise customers and guide them towards the best solution while creating a relationship of trust.
“To live each day a beautiful personal experience favoured by the exchange, the respect, the motivation, the success and the possibility of realizing oneself fully in a fascinating job”
Sophie Assens
Sales Manager : Private sector
My daily work for the Public sector : Accompanied by the pre-sales teams, we carry out upstream studies on the multimedia hotel offer made available to patients by the establishments.
My objective : Based on a professional organisation, to provide health establishments with the right elements and arguments and to guarantee them that our solutions meet the needs and strategic challenges of their establishment
My objective : Based on a professional organisation, to provide health establishments with the right elements and arguments and to guarantee them that our solutions meet the needs and strategic challenges of their establishment
Laurent Bell
Sales Manager South : Public sector
International export department
As International Sales Director, Elias is an expert in the international development of HOPPEN, including DROM.
He believes that commitment, initiative, understanding and flexibility are essential qualities.
With his experience, he leads his team in a dynamic way with a lot of mutual support.
Our goal is to improve the patient experience, to optimise the daily operations of each medical center and to simplify their internal processes
He believes that commitment, initiative, understanding and flexibility are essential qualities.
With his experience, he leads his team in a dynamic way with a lot of mutual support.
Our goal is to improve the patient experience, to optimise the daily operations of each medical center and to simplify their internal processes
Elias Oussalah
International export Director
As part of the international sales team, Camille is involved in international marketing and communication operations, market research and administrative tasks.
She assists the international team in carrying out their missions
She assists the international team in carrying out their missions
Camille Geffroy
Work-study export assistant
As part of the international sales team, Diana is responsible for managing international projects, from scope to deliverables, and participating in market development.
Her tasks are to manage international projects, establish and maintain effective communication with all project stakeholders, support the team to optimise sales tools, while ensuring good coordination, support the planning and execution of promotional activities and support the team in daily tasks and organisational processes
Her tasks are to manage international projects, establish and maintain effective communication with all project stakeholders, support the team to optimise sales tools, while ensuring good coordination, support the planning and execution of promotional activities and support the team in daily tasks and organisational processes
Diana Carolina Silva
International Project Manager
Pre-sales Department
As pre-sales director, on the commercial side, Lam is in charge of the response to the calls for tender launched by the hospitals.
This includes preparing the technical and financial response, including the development of the business plan, drafting, presentation and negotiation.
On the pre-sales side, its team provides technical support to sales managers for BtoB and BtoC projects.
Technical audits of installations, production of demo kits, specific studies, etc.
Proud of the involvement of her team, their commitment and the good spirit that reigns there. Everyone responds and remains available to give a hand, finalise a file, send our answers.
A fine example of solidarity and mutual aid between colleagues.
This includes preparing the technical and financial response, including the development of the business plan, drafting, presentation and negotiation.
On the pre-sales side, its team provides technical support to sales managers for BtoB and BtoC projects.
Technical audits of installations, production of demo kits, specific studies, etc.
Proud of the involvement of her team, their commitment and the good spirit that reigns there. Everyone responds and remains available to give a hand, finalise a file, send our answers.
A fine example of solidarity and mutual aid between colleagues.
Lam Paques
Pre-sales Director and tenders response
As part of the pre-sales team, Christophe assists the sales team by providing technical expertise.
He is also responsible for the deployment of our solutions to our numerous customers.
Pre-sales means advising, supporting and assisting customers in their projects.
It also means promoting the skills and work of our teams, with a hightech touch
He is also responsible for the deployment of our solutions to our numerous customers.
Pre-sales means advising, supporting and assisting customers in their projects.
It also means promoting the skills and work of our teams, with a hightech touch
Christophe Bremont Garcin
Project Manager – Pre-sales engineer
As part of the pre-sales team, Fanny assists the sales team by providing technical expertise.
Her role is to advise, support and assist client in their projects
Her role is to advise, support and assist client in their projects
Fanny Le Goff
Pre-sales engineer
As part of the pre-sales team, her job mainly consists of providing support in the commercial monitoring, constitution, drafting and administrative follow-up of tender folders at each stage (application, offer, negotiation hearings, final offer).
This is followed by the follow-up of client contracts, commercial proposals, invoicing, annual activity reports, etc.
This consists of understanding the current needs of establishments, evaluating their feasibility and anticipating their future needs to ensure the deployment of our solutions and a lasting relationship
This is followed by the follow-up of client contracts, commercial proposals, invoicing, annual activity reports, etc.
This consists of understanding the current needs of establishments, evaluating their feasibility and anticipating their future needs to ensure the deployment of our solutions and a lasting relationship
Melissa Foy
Administrative and commercial assistant
Deployment department
As director of the deployment department, Johan manages all of our technology deployment projects for patients and caregivers.
In order to meet these challenges and to be able to respond favourably to all the requests we receive, we have to anticipate future needs and ensure that the team has the necessary resources to carry out their missions.
It is also important to capitalise on our experiences and to know how to look at past achievements in order to deduce areas for improvement
In order to meet these challenges and to be able to respond favourably to all the requests we receive, we have to anticipate future needs and ensure that the team has the necessary resources to carry out their missions.
It is also important to capitalise on our experiences and to know how to look at past achievements in order to deduce areas for improvement
Johan Rauscher
Deployment department Director
As part of the deployment team, his mission within HOPPEN is to prepare the servers and install the software.
He is the technical link between the project managers and the developers/devops.
The project managers are essential for his daily missions, they are in contact with healthcare center and cross-check the client’s information, which allows for a smoother and more trouble-free installation
He is the technical link between the project managers and the developers/devops.
The project managers are essential for his daily missions, they are in contact with healthcare center and cross-check the client’s information, which allows for a smoother and more trouble-free installation
Camille Bodiguel
Solution expert technician
As part of the deployment team, his missions are to carry out network audits, TV deployment sites, find service providers to carry out estimates and work, and find suppliers for hardware solutions.
It is an exciting job because of its diversity, sometimes demanding, which requires a lot of anticipation and availability
It is an exciting job because of its diversity, sometimes demanding, which requires a lot of anticipation and availability
Gilles Fremaux
Solution expert technician
As part of the deployment team, and as a project manager, her missions are to follow several projects and to guarantee the installations and the good functioning of the sold solutions.
The Project Manager orchestrates all the parties involved, both internally and externally, before, during and after the deployment
The Project Manager orchestrates all the parties involved, both internally and externally, before, during and after the deployment
Ynes Wadaa
Work-study Project Manager
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